Frequently Asked Questions (FAQ) – Africana’s Kenya
Africana’s is a Kenyan-based online store that sells to households and businesses across kenya with quality digital devices, electronics, and tech accessories. Our goal is to connect households and brands across kenya with customers looking for quality, authentic electronic and tech accessories.
Ordering is easy!
- Browse through our website.
- Select your preferred product.
- Click “Add to Cart” and proceed to checkout.
- Fill in your delivery information and complete payment or chat with us through WhatsApp
Yes! We deliver to all major towns and cities in Kenya, including Nairobi, Mombasa, Kisumu, Nakuru, and more. Delivery timelines may vary depending on your location.
- Nairobi & environs: 1–2 minutes to hours depending on you location
- Other parts of Kenya: delivery is initiated once the order is placed
- For custom or handmade products, delivery might take a little longer. We’ll keep you updated throughout.
We accept:
M-Pesa
Bank Transfer
Cash on Delivery (available in select areas)
Yes. We allow returns within 7 days of delivery, provided the item is unused and in its original packaging..
- To initiate a return, contact our support team with your order number.
You can reach us via:
📧 Email: sales@africanas.co.ke
📞 Phone/WhatsApp: +254 798 664 986
📱 Instagram/Facebook: @africanas.ke
Absolutely. If you’re ordering for events, gifting, or reselling, contact us for discounted bulk pricing and custom packaging options.